It all starts with a dedicated department, focused on tailoring our platform and services to your unique needs.
By listening to what you have to say – and what improvements you’d like to see on Booking.com – we can create a better experience for all our partners.
Because listening is how we set the foundations for mutual success.
We asked property managers around the world what they think of working with us, and here’s what they said:
“Knowing that Booking.com customers read and agree to respect my behaviour policies is a big weight off my shoulders.”
– Angela Feregrino, Short Stay Mexico, Mexico City
We heard you Angela, and that's why we’ve introduced house rules, which you can set according to your wishes, and which your customers must read and agree to before they can book. Your host profile also gives guests a sense of your space, so they can tell if it fits their travel plans.
“The interface has really improved over the past year. Having to go through each of our apartments whenever we wanted to update a cancellation policy or add a promotion was time-consuming. It's nice that we can edit all of our listings more easily now.”
– Nino Dubretic & Nikola Grubelic, Direct Booker, Dubrovnik
We want to save you and your team time. That's why our new bulk action tools let you set cancellation policies or special offers across all of your properties, at once.
“It makes me more confident to know that I can report guest misconduct for all the properties in my portfolio on Booking.com.”
– Elvira Cuelar, Palma Homes Mallorca, Mallorca
It’s your property, so of course you want be sure everything goes smoothly. Therefore we make it possible for our partners to report rare instances of guest misconduct. In some cases, the same guest might even be prevented from booking other properties in your portfolio.
“No other platform offers the same level of analytics as Booking.com. Shining a light on my results and ranking, compared to similar properties, helped me improve my performance and increase occupancy.”
We know you need data and insights to make smart business decisions. That’s why our Analytics tool compares your current and projected performance with properties like yours in your area.
“Booking.com provides us with a solid number of reservations – and also, some cancellations. However, there is a wide range of opportunities available to help reduce these. In our specific case, we added non-refundable rates, which increased reservations and reduced cancellations alike.”
Cancellations, while a natural part of the business, can be a hassle. That’s why we let you decide how restrictive your policies are, so you can easily be re-booked or receive fewer last-minute cancellations.
“Being able to have strategic conversations with my Booking.com team has really helped me understand the range of opportunities available for me to grow my revenue when I need it most.”
– Dominic Hess, COO HITrental, Zurich
Glad to hear it, Dominic. Our teams are based in regional offices so that they can really understand your market. And since they know the ins and outs of Booking.com, they’ll help you get the most out of our partnership.
“It's great that I can get in touch with property managers and offer them my company's professional self check-in services. They trust us more, knowing we’re in partnership with Booking.com.”
– Patrizio Donnini, Founder & CEO, Keesy, Florence
That’s right, Patrizio. Some of our property managers’ pain points can be solved by other companies we partner with. We’re currently testing a new programme to facilitate these kinds of connections.
“We're looking to get more guests who travel further and stay longer. The innovative way of customising our property information depending on guest location will help us increase our reach to growing markets like China.”
We know that attracting international guests isn't easy – it requires a strategic, coordinated approach. Our translation quality is among the best in the world, and our global marketing campaigns can be customised to share the right features with the right audience.
“How does Booking.com make sure that global guests understand what I have to offer?”
To represent the wide variety of accommodation on our site, we've created a dedicated team that serves managers of apartments, homes and other unique places to stay. We’re tailoring our platforms to meet your needs – and show a global audience what makes you stand out from the rest.
“Every property owner wants to fill rooms, which is very efficiently done through Booking.com. Besides this, customer service is the next most important thing for us. Having a personal contact and local, 24/7 customer service in both our and our guests’ native language is unique to Booking.com. This is part of the value we receive for our investment.”
– Andreas Novotny, CEO Welcome2Vienna, Vienna
We’re glad you feel supported, Andreas. The commission you pay also supports our highly scaled marketing efforts, tools, and the many smiling faces that support partners in offices across the world. It’s how we help you achieve great results with less effort.
“Booking.com is one of the platforms that help us maintain a high occupancy level. This is mainly due to the instant booking model and the ability to resell cancelled rooms more easily.”
– Patricia Gonzalez, Alterhome, Madrid
Our guests love instant booking, which is what the industry is moving towards, but we do want to make sure our partners are able to reduce risks and cancellations by providing tools to change things like cancellation policies and house rules to achieve this - and we hear our partners comment how it leads to more revenue.
We're here to listen. You can get in touch with us through your local Booking.com team, at local events, and in the Partner Forum through our Ask Me Anything Professional Property Managers edition.