It all starts with a dedicated department, focused on customizing our platform and services to your unique needs.
By listening to your feedback — and what improvements you want to see on Booking.com — we can create a better experience for all our partners.
Because listening is how we set the foundations for mutual success.
We asked property managers around the world what they think of working with us, and here’s what they said:
“Knowing that Booking.com customers read and agree to respect my behavior policies is a big weight off my shoulders.”
– Angela Feregrino, Short Stay Mexico, Mexico City
We heard you Angela, and that's why we introduced house rules. You can set them however you want, and your customers have to read and agree to them before booking. Your host profile also gives guests a sense of your space, so they can tell if it will fit their travel plans.
“The interface has really improved over the past year. Having to go through each of our apartments whenever we wanted to update a cancellation policy or add a promotion was time-consuming. It's nice that we can edit all of our listings more easily now.”
– Nikola Grubelic & Nino Dubretic, Direct Booker, Dubrovnik
We want to save you and your team time. That's why our new bulk action tools let you set cancellation policies or special offers across all of your properties, all at once.
“It makes me more confident to know that I can report guest misconduct for all the properties in my portfolio on Booking.com.”
– Elvira Cuelar, Palma Homes Mallorca, Mallorca
It’s your property, so of course you want be sure everything goes smoothly. Therefore we make it possible for our partners to report rare instances of guest misconduct. In some cases, the same guest might even be prevented from booking other properties in your portfolio.
“No other platform offers the same level of analytics as Booking.com. Highlighting my results and ranking compared to similar properties helped me improve my performance and increase occupancy.”
We know you need data and insights to make smart business decisions. That’s why our Analytics tool compares your current and projected performance with properties like yours in the area.
“Booking.com provides us with a solid number of reservations – as well as some cancellations. However, there's a wide range of opportunities available to help reduce these. In our case, we added non-refundable rates, which both increased reservations and reduced cancellations.”
Although a natural part of the business, cancellations can be a hassle. That’s why we let you decide how restrictive your policies are, so you can easily get re-booked or receive fewer last-minute cancellations.
“Being able to have strategic conversations with my Booking.com team has really helped me understand the range of opportunities available for me to boost my revenue when I need it most.”
– Dominic Hess, COO HITrental, Zurich
Glad to hear it, Dominic. Our teams are based in regional offices so they can truly understand your market. Since they know the ins and outs of Booking.com, they’ll help you get the most out of our partnership.
“It's great that I can get in touch with property managers and offer them my company's professional self check-in services. They trust us more, knowing we’re in partnership with Booking.com.”
– Patrizio Donnini, Founder & CEO, Keesy, Florence
That’s right, Patrizio. Some of our property managers’ pain points can be solved by other companies we partner with. We’re currently testing a new program to facilitate these kinds of connections.
“We know attracting international guests isn't easy – it requires a strategic, coordinated approach. Our translation quality is among the best in the world, and our global marketing campaigns can be customized to share the right features with the right audience.”
We know attracting international guests isn't easy – it requires a strategic, coordinated approach. Our translation quality is among the best in the world, and our global marketing campaigns can be customized to share the right features with the right audience.
“How does Booking.com make sure that global guests understand what I have to offer?”
To represent the wide variety of accommodations on our site, we built a dedicated team who serves managers of apartments, homes, and other unique places to stay. We’re customizing our platforms to meet your needs – and show a global audience what makes you stand out from the rest.
“Every property owner wants to fill rooms, which is efficiently done through Booking.com. Besides this, customer service is the next most important thing for us. Having a personal contact and local, 24/7 customer service in both our and our guests’ native language is unique to Booking.com. This is a big part of the value we receive for our investment.”
– Andreas Novotny, CEO Welcome2Vienna
We’re glad you feel supported, Andreas. The commission you pay also supports our highly scaled marketing efforts, tools, and the many smiling faces that support partners in offices around the world. It’s how we help you get great results with less effort.
“Booking.com is one of the platforms that help us maintain a high occupancy level. This is mainly due to the instant booking model and the ability to resell canceled rooms more easily.”
– Patricia Gonzalez, Alterhome, Madrid
Our guests love instant booking, which is what the industry is moving towards, but we want to make sure our partners can reduce risks and cancellations. To achieve this, we’re providing tools to help you tailor your cancellation policies and house rules to your needs – and we've heard our partners say how it leads to more revenue.
We're here to listen. You can get in touch with us through your local Booking.com team, at local events, and in the Partner Forum through our Ask Me Anything Professional Property Managers edition.